FAQ

How do I book a class?

Head to “Schedule” (under “Group Fitness”) on our site, and it will take you to our MindBody scheduling system. Once you make an account, you can register for a class from there! MindBody also has an app you can use to book your classes and manage your account!

Do I have to register in advance for both In-Studio and Livestream classes?

Yes. If you do not register in advance of the class, you run the risk of having the class not run at all. If less than 3 people (In-Studio or Livestream) are signed up for a class 2 hours before it begins, the class will not run. If you are signed up for a class that does not have enough students to run, you will be notified via email at that time.

How do I join a Livestream Class?

Once you have signed up for a Livestream Class, you will receive a Registration Confirmation email that will contain the Zoom link for your class. At the time of the class, just click that link and you will be connected! Make sure you’re on time – your instructor must admit you, and will not be able to do so once the class has commenced. If you do not receive your Registration Confirmation email shortly after registering, please contact lafemmestrong@gmail.com so we can make sure you get your link!

What is your cancellation policy?

Classes: If you have reserved a spot in one of our classes, you must cancel more than 6 hours prior to the start of the class, otherwise you will be charged the cost of the class, as well as a $3 late cancel fee. This applies to both In-Studio and Virtual Classes.

Personal Training: You must cancel your appointment by 10pm the night before your appointment day in order to not lose your session.

What is in the Virtual Library?

Lots of classes! Our Virtual Library will be updated weekly with the previous weeks’ Livestream recordings, and also contains some of the favourite class videos recorded during our “Quarantine Series”. There will be many options of different kinds of classes you can do at any time you wish!

Where is the Virtual Library?
How do I pay?

You can pay for your classes with a credit card online through your MindBody account.

Are your classes good for beginners?

Yes! Since our class sizes are small, we are generally able to modify to suit your level. If you want to know more about whether specific classes are suitable for your needs, take a look at the Class Descriptions page, or feel free to contact us and we can explain in more detail!

Can I still come to class if I’m going to be late?

If you are more than 5 minutes late for your In-Studio class, you may not be allowed to join. It is often unsafe to jump into a class at a point you are not warmed up for, and it is disruptive to others who were on time. If you are late for a Livestream class, you may not be admitted by the instructor, as they must do it manually and cannot interrupt class for this reason

I booked a class and it was canceled – Why?

This could be for multiple reasons: Instructor emergency, environmental issues, insufficient students to run the class, etc.

How do I schedule Personal Training?

Contact us! Send an email to lafemmestrong@gmail.com with a brief description of what you’re looking for (totally fine if you’re not quite sure!) and we’ll get you set up with a consultation with one of our trainers to determine what will be best for you!

Is there parking?

There is plenty of street parking on area side streets, paid parking on Queen St, as well as a Green P parking lot within a block of the studio.

Are transgender folks welcome?

Absolutely! If you identify as Femme, however that means to you, you should be here.

Is there a number I can call to ask questions?

We do not provide a telephone number because we are a very small operation of trainers that are busy teaching, and can rarely answer the phone. Email is the best way to ask questions and receive a timely response at lafemmestrong@gmail.com .

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